Question 1

Are you licensed and insured in Nevada?

Accepted Answer

Yes, Oui Air Heating & Cooling is fully licensed in Nevada under Contractors Board Lic #0094624 (Classifications C21a - C21b) covering residential air conditioning, heating, and commercial refrigeration.

Question 2

What areas do you serve?

Accepted Answer

We serve the entire Las Vegas valley including City of Las Vegas, Henderson, Summerlin, North Las Vegas, Paradise, Green Valley, and surrounding Clark County areas.

Question 3

Do you offer warranties on your work?

Accepted Answer

Yes! Every new system installation is backed by a 1-year labor guarantee in addition to manufacturer parts warranties.

Question 4

Do you answer phone calls directly?

Accepted Answer

Yes, we take pride in always having a live person to answer your calls when you contact (702) 403-4421.

Question 5

Do you handle both residential and commercial HVAC?

Accepted Answer

Yes, our dual C21a - C21b licensing covers residential heating and cooling as well as commercial refrigeration for restaurants and retail businesses.

Question 6

What hours are you open?

Accepted Answer

Our standard business hours are Monday through Saturday, 8:00 AM to 6:00 PM, with emergency after-hours support available.

Question 7

How fast can you respond to an emergency AC repair in Las Vegas?

Accepted Answer

During business hours we prioritize emergency no-cool calls across the Las Vegas Valley and aim for the fastest possible dispatch from our locally based technicians. In the summer season, after-hours emergency AC service is available because we understand that lost cooling in 110° heat is a safety issue, not an inconvenience.

Question 8

Do you recommend repair or replacement for an older AC system?

Accepted Answer

We give you an honest, transparent recommendation based on the real condition of your equipment. If a capacitor, contactor, or coil cleaning restores dependable cooling, that is what we recommend. If an aging, leaking system is inflating your utility bill, we lay out replacement options with clear payback math so you decide on your own terms—never high-pressure sales.

Question 9

Can you service commercial walk-in coolers and freezers?

Accepted Answer

Yes. Our Nevada C21b classification qualifies us to service walk-in coolers, walk-in freezers, reach-in units, and display cases for restaurants, grocery, and retail businesses across Las Vegas. We respond fast to temperature alarms and refrigerant leaks because inventory loss is time-critical.

Question 10

Do you offer financing or estimates on new system installations?

Accepted Answer

We provide in-home estimates on new HVAC system installations and walk you through every option with transparent, upfront pricing. Contact us at (702) 403-4421 or request a quote online and a certified technician will reach out to schedule your estimate.

HVAC & Refrigeration Answers for Las Vegas Homeowners & Businesses

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